flosense

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and phone number when you create an account or are added by a studio
• Authentication Data: Email or phone number for verification
• Payment Information: Payment card details are collected and processed by our payment processor; we store only the last 4 digits and card brand for display purposes
• Profile Preferences: Class preferences, preferred instructors, and scheduling preferences
• Interest Form Data: Studio name, operational details, and contact information submitted through our interest forms
• Communications: Support requests and any messages you send us

1.2 Information Collected Automatically

• Usage Data: Booking history, class attendance, and transaction history
• Device Information: Device type, operating system, and browser version for technical support
• Error Reports: Crash logs and error data to improve platform stability
• Analytics: Anonymized usage patterns to improve our services

1.3 Information We Do NOT Collect

• Precise location data or GPS coordinates
• Health or biometric data
• Photos or media from your device
• Contacts or address book
• Browsing history outside our platform

2. How We Use Your Information

We use your information to:

• Provide Services: Process bookings, manage class schedules, and handle payments
• Communicate: Send transactional emails (receipts, booking confirmations), transactional SMS (verification codes), and platform notifications
• Improve Our Service: Analyze usage patterns and fix technical issues
• Prevent Fraud: Detect and prevent fraudulent transactions or unauthorized access
• Legal Compliance: Comply with legal obligations and respond to legal requests

3. How We Share Your Information

3.1 With Your Studio

Your studio (the business using the Flosense platform) has access to your profile information, booking history, class attendance, and payment history. Your studio is the "data controller" for your information; Flosense acts as a "data processor" on their behalf.

3.2 With Service Providers

We work with third-party service providers to help us operate our services. These providers may have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. Our service providers fall into the following categories:

• Payment Processing: To securely process payments and store payment methods
• Cloud Infrastructure: To host our database and provide authentication services
• Communications: To send SMS verification codes and transactional emails
• Error Monitoring: To track and fix technical issues in our platform
• Analytics: To understand usage patterns and improve our services

3.3 Mobile (SMS) Information Sharing

We may use service providers to deliver SMS messages (for example, verification codes) on our behalf. We do not share, sell, rent, or disclose end-user mobile information (including phone numbers and SMS consent) with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with service providers as needed to provide the messaging service and to comply with legal obligations.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.

3.5 Business Transfers

If Flosense is acquired or merges with another company, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law (e.g., financial records for tax purposes)

After account deletion, we may retain certain data for up to 90 days for backup purposes, and indefinitely for anonymized analytics.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS) and at rest
• Access Controls: Studio staff only see data for their own studio (multi-tenant isolation)
• Payment Security: Card data is handled by PCI-DSS compliant processors; we never store full card numbers
• Authentication: Secure email and phone-based verification

6. Your Rights

6.1 All Users

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Disable notifications in platform settings

6.2 California Residents (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

6.3 European Users (GDPR)

If you are in the European Economic Area, you have additional rights:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7. Children's Privacy

Flosense is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting a notice on the platform
• Sending you an email (if we have your email address)
• Updating the "Last Updated" date above

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

• Email: brian@flosense.io
• Website: flosense.io